Associate Director, Coordinator II – Foundation Services

Posted on 09/07/2022

Children's Hospital Los Angeles

Glendale, CA

Ranked among the top 10 pediatric hospitals in the nation, Children’s Hospital Los Angeles (CHLA) provides the best care for kids in California.

Here world-class experts in medicine, education and research work together to deliver family-centered care half a million times each year. From primary to complex critical care, more than 350 programs and services are offered, each one specially designed for children.

The CHLA of the future is brighter than can be imagined. Investments in technology, research and innovation will create care that is personal, convenient and empowering. Our scientists will work with clinical experts to take laboratory discoveries and create treatments that are a perfect match for every patient. And together, CHLA team members will turn health care into health transformation.

Join a hospital where the work you do will matter—to you, to your colleagues, and above all, to our patients and families. The work will be challenging, but always rewarding.

The Associate Director, Coordinator II will be a fundraiser on a direct revenue generating team which was recently reorganized with the addition of a new Director, who is tasked with leading and growing the mid-level Annual Giving program – the Ambassadors – focusing on gift renewal and upgrade for contributions in the $1,000 – $24,999 range. The team provides a continuum of cultivation/solicitation/renewal and stewardship activities to engage and increase involvement and loyalty of CHLA donors.

The Associate Director, Coordinator II will need to quickly learn CHLA Foundation infrastructure and partners, including CRM, digital tools, direct response, information services, donor relations, and donor services, to successfully perform:

  • Donor-facing inbound calls, what we call Ambassadors Concierge
  • Execute digital engagement strategies, including training and implementation for peer-to-peer fundraising
  • Donor-facing outbound calls and meetings
  • As needed, perform data organization and reporting
  • Exceptional communication skills and a desire to learn
  • Planning and organization
  • Building partnerships across the organization
  • Managing resources to prioritize effectively as well as time-management
  • Polish and presentation skills
  • Conceptual thinking and a knack for problem-solving individually and on teams
  • The ability to work independently in a hybrid environment

We are searching for an entrepreneurial, metrics-driven individual who will thrive in an environment of high-pressure. The right candidate will be as comfortable having deep 1:1 conversations with prospects and donors as performing critical back-end support work to ensure database integrity. This swift interchange of work will be challenging, but rewarding, as the team works together to build the next generation of the Ambassadors mid-level program. This is a high-performing, high-energy team that will require a positive, solutions-oriented individual for optimal support. In addition to great job experience, this position will also receive the opportunity for cross-functional and multi-level mentoring and partnerships.

Minimum Qualifications:

3+ years fundraising, support and/or marketing experience or its equivalent, preferably in a healthcare or higher educational setting. Requires knowledge of fundraising principles and techniques as well as experience working with community volunteers and donors. Full-time fundraising experience (support operations or front-line), proficiency with CRM and database technology, and an expert user of Microsoft Suite/Google Suite Applications is required. Experience with customer/client services, including project management practices, timeline development, and budgets is highly preferred. Experience with complex university, health care, or educational technology eco-systems is preferred.


High School Diploma, GED or equivalent. Bachelor’s degree or equivalent experience required. Prefer coursework, experience in journalism, communications, or business.

Children’s Hospital Los Angeles (CHLA) is a leader in pediatric and adolescent health both here and across the globe. As a premier Magnet teaching hospital, you’ll find an environment that’s alive with learning, rooted in care and compassion, and home to thought leadership and unwavering support. CHLA is dedicated to creating hope and building healthier futures – for our patients, as well as for you and your career!

CHLA has been affiliated with the Keck School of Medicine of the University of Southern California since 1932.

At Children’s Hospital Los Angeles, our work matters. And so do each and every one of our valued team members. Your race and ethnicity, religion, age, gender, sexual orientation and ability make you uniquely you – and that is just who we are looking for! So, bring the best of yourself and contribute to our mission in your own unique way.

Diversity inspires innovation. Our experiences, perspectives and backgrounds allow us to better serve our patients. As an equal opportunity employer, we celebrate the differences of our team members.


To apply for this job please visit