Associate Director, Longhorn Donor Outreach Center

Posted on 08/29/2023

University of Texas at Austin

Austin, TX

About UT Austin

The University of Texas at Austin, founded in 1883, ranks among the 40 best universities in the world with top national programs across 18 colleges and schools. The university is an enduring symbol of the spirit of Texas, driving economic and social progress while serving the city, state, nation and world as a leading center of knowledge and creativity. Our work is inspired by the bold spirit of Texas and our commitment to its people.

Learn more about UT Austin’s mission and values, leadership and strategic plan.

Why Join Texas Development?

Texas Development is a dynamic and growing community of more than 400 team members across the Forty Acres. Like the university we serve, we are committed to promoting a culture of diversity, equity, inclusion and belonging along our staff and donor communities. We honor the idea that if what starts here changes the world, what starts here should reflect the world.

Join us and change the world.


The Associate Director of Development will work in collaboration with the Annual Giving Programs (AGP) team to design and execute the strategic fundraising and engagement plans for the Longhorn Donor Outreach Center (LDOC) at the University of Texas at Austin. The Associate Director will oversee strategic, management, and administrative duties associated with the daily operation of the Center. In addition to being highly integrated with multichannel AGP work, the Associate Director will work closely with fundraising, gift processing, donor relations, and individual college/school/unit teams throughout the University.

The Associate Director for the Longhorn Donor Outreach Center is uniquely positioned to gain experience in team building, program management, fundraising, and other critical skills needed to achieve long-term success in this field. This role requires a passionate leader with strong interpersonal skills and the ability to rally groups of students around fundraising.

The person in this role will be a key part of Texas Development – a dynamic and growing community of more than 450 team members across the Forty Acres all working together to fuel The University of Texas at Austin’s ambitious goal to “become the world’s highest-impact public research university, unleashing knowledge, opportunity and innovation from the heart of Texas.” With nearly $5 billion raised so far toward our record-breaking $6 billion What Starts Here capital campaign, the Associate Director for the Longhorn Donor Outreach Center will play a key role in Texas Developments vision to be the very best fundraising program in higher education.


  • With oversight from the Executive Director, execute on proposed donor engagement and annual giving strategies for the Longhorn Donor Outreach Center.
  • As part of AGP, and larger Donor Engagement Team, attend regular team meetings, collaborate on omni-channel fundraising campaigns, and execute strategic engagement and stewardship efforts.
  • As the leader of the LDOC daily tasks include running student-led multichannel fundraising/engagement shifts, resolving donor concerns, and recruiting and training a student staff (of up to 60 student engagement ambassadors).
  • Manage the flow of donor and prospect data for the LDOC – from requesting data from internal teams to segmenting and tracking results within the engagement center software platform to ensuring gift data and demographic changes are properly transmitted to internal teams.
  • The Associate Director will act as the main contact and liaison for student engagement ambassadors in the Center. This will include working with HR to regularly onboard, train, coach, evaluate, and offboard student employees.
  • Other duties as assigned.

Required Qualifications:

  • Bachelor’s degree.
  • A combination of one year of experience assisting with fundraising programs or performing complex administrative functions.
  • Highly effective communication skills (written, verbal, interpersonal), problem-solving, and customer service.
  • Excellent organizational and project management skills.
  • Capable of working independently and under pressure, while also engaging in collaboration between teams.
  • Demonstrated high degree of proficiency in computer applications, including Microsoft Office.
  • Relevant education and experience may be substituted as appropriate.

Preferred Qualifications:

  • More than three years of annual giving, fundraising, telemarketing, and/or student program management experience.
  • More than one year of experience supervising and/or leading a student-led call center, phonathon, or telefund.
  • Experience with student engagement center software – VanillaSoft preferred.
  • Experience working in a CRM/database –Salesforce and/or Advancement RM preferred.
  • Must be comfortable working with and manipulating large data sets.

Salary Range:

$65,000 plus depending on qualifications

Working Conditions:

  • The position requires night and weekend work with regular hours of noon-9:00 PM Sunday-Thursday.
  • This position is primarily in-office on the UT Austin campus with some opportunities for infrequent remote work.

Required Materials:

  • Resume/CV
  • Letter of interest (cover letter)
  • 3 work references with their contact information; at least one reference should be from a supervisor

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.  Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length. This position has the option to elect the Optional Retirement Program (ORP) instead of TRS, subject to the position being 40 hours per week and at least 135 days in length.

Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions. 

Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form.  You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States.  Documents need to be presented no later than the third day of employment.  Failure to do so will result in loss of employment at the university.

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