As the leader of San José State’s telemarketing programs, student call center and crowdfunding program you have the opportunity to lead efforts to engage alumni, students, parents, faculty, staff and friends in philanthropic support of the university. We are excited to welcome you to our fun and collaborative team environment where you will make a difference for student success and other key campus‐wide initiatives!

What You’ll Do:

• Coordinate the daily operations of the phonathon, implement best practices and identify and implement program enhancements.
• Hire, train, motivate and evaluate student callers; set goals and design incentive plans.
• Devise and implement crowdfunding processes and guidelines and work closely with university departments and groups on the full cycle of crowdfunding projects.
• Work closely with multiple University Advancement units to cooperatively develop and implement programs as well as ensure smooth operations of call center operations, crowdfunding platform and other assigned programs.
• Evaluate program progress and make decisions on adjusting ask structure on an ongoing basis to maximize results.
• Gather and analyze data; generate reports and analysis on phonathon and crowdfunding program performance and results.
• Recommend initiatives and changes to improve quality of programs and services.
• Assist with donor recognition and stewardship, and other Annual Giving and development activities in support of university‐wide campaign initiatives.
• Work a flexible schedule with evening hours and weekends.

The ideal candidate will have strong communication skills, a focus on details, and excellent program and project organization skills in addition to:

• A bachelor’s degree from an accredited institution
• Non‐profit fundraising experience, with a strong preference for a background in telemarketing or comparable customer service experience
• Two years of supervisory experience
• Knowledge of employee motivational and development techniques
• Knowledge of crowdfunding practices is highly desired

About San José State :

San José State University is the public university powering Silicon Valley, the world’s high tech capital. As the founding campus of the 23‐campus California State University system, San José State provides a comprehensive university education, granting bachelor’s, master’s and doctoral degrees in 145 areas of study. With more than 32,000 students and nearly 4,370 employees, SJSU continues to be an essential partner in the economic, cultural and social development of Silicon Valley and the state, annually contributing more than 7,000 graduates to the workforce. The university is immensely proud of the accomplishments of its more than 220,000 alumni, 60 percent of whom live and work in the Bay Area.

SJSU is an Equal Opportunity/Affirmative Action employer.