Summary:

The Deputy Director: Annual Fund/Membership (Deputy Director) designs and implements membership and annual fund programs utilizing strong sales techniques to acquire and retain members/donors while supporting the mission and branding of the Central Florida Zoo & Botanical Gardens. This position reports directly to the President/CEO. Additional guidance is received through established policies and procedures, plus verbal and written communications.

Essential Duties and Responsibilities:

The employee in this position must be able to perform all the essential job duties listed below; however, this list is not intended to all of the specific tasks that an employee in this position may be expected to perform.

• Create annual plan for membership program and activities, including annual and monthly income goals and expense budgets.
• Create annual plan for converting members into donors.
• Research trends in membership categories, benefits, premiums, programs, promotions and collateral. Develop recommendations for revised and refreshed membership program.
• Develop and implement plans for retention, acquisition, and upgrades to meet or exceed annual income expectations.
• Design and manage member and donor segments to support upgrades.
• Track and reconcile membership against departmental budget.
• Working with the Communications Department, create department collateral materials, including overseeing pricing, working with printer/mail house and other project management for print and electronic communications including membership brochures, regular member/email blasts, and donor/membership renewal and welcome packets.
• Liaise with the Communications Department to coordinate projects and timeframes and ensure clear lines of communication among marketing, membership, and development.
• Plan openings and member/donor activities in collaboration with Communications Department leveraging public relations and marketing assets for membership efforts.
• Plan and execute Annual Fund campaigns using print, electronic, and other fundraising media.
• Maintain and analyze membership statistics (e.g. renewals, re-joins, new joins, upgrades and downgrades) and other reports (e.g. income analysis, cash flow and member counts).
• Track and replenish member/donor information in Zoo’s public areas.
• Support all donor events with planning and staffing.
• Organize membership sales table at public Zoo events as needed.
• Recruit, train, mentor and encourage development staff and interns in data entry, mailing support, and member/donor service.
• Develop and maintain professional and respectful relationships with all Zoo staff.
• Adheres to all Central Florida Zoo policies and procedures.
• Perform other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum 18 years old.
• Must provide a negative drug test result.
• Knowledge of cultivation, solicitation, stewardship strategies and techniques in the area of fundraising and annual funds.
• Versed in grant and proposal writing at appropriate levels for varied proposal development, knowledge of methods, practices and procedures for obtaining information.
• Ability to work independently and as a team member.
• Self-motivated and disciplined to regularly set and achieve work goals.

Education / Experience:

• A Bachelor’s degree with 3-5 years demonstrated successful fundraising experience; preferably in zoos and/or higher education (or a comparably complex organization), knowledge of STEM education preferred.

Language Ability:

• Ability to respond to common inquiries, requests or complaints from guests and/or staff in a kind and courteous manner.
• Must be able to prepare clear and concise reports.
• Multi-lingual is a plus.

Reasoning Ability:

• Ability to define problems, collect data, establish facts, and draw valid conclusions.

Certificates, Licenses, Registrations:

• Valid Florida State driver license.

Physical Demands:

In compliance with the Americans with Disabilities Act, the following have been identified as physical requirements of the job:

• The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds, stand for long periods of time and drive Zoo vehicles.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is regularly required to talk or hear.
• The employee is frequently required to use hands and fingers to handle, reach or feel and manipulate objects or controls.
• The employee is frequently required to sit, walk distances, climb, balance, stoop, bend, kneel and crouch.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

A large percentage of the job functions are performed in an office atmosphere. Exposure to Florida weather environments should be considered.

Central Florida Zoo & Botanical Gardens reserves the right to revise or change job duties and responsibilities as the need arises. This job description pertains to an “at will” position with the Central Florida Zoo & Botanical Gardens and in no way constitutes a written or implied contract of employment.

The Central Florida Zoological Society is an equal opportunity employer and makes decisions related to compensation and all terms, conditions or privileges of employment on the basis of merit. Company policy prohibits unlawful discrimination based on race, color, creed, sex (including pregnancy), gender orientation, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, genetic characteristic, military status or any other consideration made unlawful by federal, state, or local laws. All such discrimination is unlawful and prohibited by the CFZS.