As the Fundraising Call Center Lead Manager at Michigan Telefund you will manage the daily functioning of the call center and the student staff.  You will help develop strategies to achieve unit fundraising goals of our 3 campuses, and the professional development of student leadership and fundraisers.  Much time will be dedicated to donor records management in our call center software, and providing data analysis and reports to Telefund and other university departments. You will report to the associate director and work to manage call center operations and develop solutions to dynamic challenges. 

This is an on-site position working on campus in Ann Arbor, MI.

This is a full-time, term limited position ending after THREE years from the hire date and is eligible for benefits. Before the end of the term, it could be considered for a term extension.

Hours: Sunday-Thursday 1PM-10PM, Sunday hours may vary depending on student need. 

For a full and more detailed job description, please click here

Why Work at Michigan?

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:Generous time offA retirement plan that provides two-for-one matching contributions with immediate vestingMany choices for comprehensive health insuranceLife insuranceLong-term disability coverageFlexible spending accounts for healthcare and dependent care expenses

Responsibilities*

• Manage nightly calling shifts, overseeing student caller and leadership staff of up to 30 team members.
• Oversee the effectiveness of call center activities and develop strategies / action plans for short- and long-term goals.
• Manage process of calling project setup and data preparation.Lead at least one student management team (coaching, recruiting and training).Prepare calling scripts and support materials while addressing challenges for student callers, and monitor Telefund and caller performance trends.

Required Qualifications*

Bachelor’s degree in marketing, communications, business administration, or related field.1+ years of experience with non-profit annual giving or telemarketing programs.Knowledge of call/contact center environment, statistical analysis, project management and database management.A commitment to diversity, equity and inclusion in the workplace.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.