Serving as part of the university’s central Annual Giving team, within Alumni Relations and Constituent Engagement, the Student Philanthropy Center Manager will report to the Associate Director of Student Philanthropy and Engagement and work with our external phone vendor and success manager. As a key member of the Annual Giving team, the Manager is responsible for overseeing the day-to-day operations of the university’s Student Philanthropy Center with primary responsibility for running the year-round outbound student engagement program.

The Manager will be charged with sustaining and improving current efforts and creating new strategies to influence the Student Philanthropy Center’s overall success in the areas of donor acquisition, donor retention and donor stewardship.

Responsibilities

• Oversee all aspects of the Student Philanthropy Center’s efforts to contact and solicit alumni, friends, and parents by phone with the goal of increasing alumni participation rates, raising money and engaging and stewarding prospects.
• Recruit, train, supervise and motivate a staff of over 40 student callers and a team of student managers.
• Direct all aspects of operations during nightly shifts and shift shutdown.
• Maintain full calling stations, 5 – 6 shifts per week, for year-round calling.
• Assure the consistency and quality of calls through regular monitoring and one-on-one coaching to discuss performance .
• Work with schools, units and other members of University Advancement and the alumni relations teams to develop informational materials for each calling campaign and ensure callers are knowledgeable about all campaigns they are calling.
• Conduct ongoing recruitment efforts and oversee the hiring process and payroll paperwork. Additionally, oversee all timecards and Kronos system for the SPEC student employees.
• Prepare and distribute regular reports on results and call quality.
• Coordinate fulfillment efforts and track pledge fulfillment rate.
• Compile and coordinate reports for gift processing and data integrity teams.
• Train, manage, and develop the Student Management team. Hold regularly scheduled meetings with the Student Managers and have strong communication across the program.
• Help implement the new VanillaSoft software in the Center to incorporate telephone/texting/video communications within the program.
• The Manager is also responsible for identifying and implementing ways to utilize the Centers resources to enhance a culture of philanthropy on campus through education, training, engagement, and fundraising programs.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

This position is not responsible for providing patient care.

Minimum Qualifications

Bachelor’s degree in a related field plus two years of related experience or equivalency. Demonstrated human relations and effective communication skills also required.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

• Experience working within higher education annual giving or development. Student call center experience highly desired.
• Proven ability to motivate, engage, and work with students and colleagues.
• Strong organizational, communication, and analytical skills.
• Strong leadership skills and the ability to take initiative and drive a team to achieve goals.
• Knowledge of automated calling software, and Microsoft Office.
• Must be able to work in-person for entire schedule.

Additional Information

The University of Utah values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.

Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:

This position may require the successful completion of a criminal background check and/or drug screen.