The University of Tennessee, Knoxville, Office of Advancement Engagement Center for UT Foundation, is seeking an Assistant Director of Annual Giving to join our team.  The Assistant Director is responsible for executing and managing the Engagement Center Program, in coordination with other members of the annual giving team. This position will recruit, hire, train, manage, motivate, and coach the performance of up to six student managers and 60 student employees to secure over $400,000 and 4,000 donors for UT Knoxville colleges, units, and programs. This position will provide support in the following areas:

• Optimize Student Outreach – monitor interactions with prospects to provide feedback and create meaningful experiences for alumni & donors to ensure progress towards goals.
• Program Management & Strategy – Analyzing calling statistics and performance reports to strategize and determine caller assignments, set nightly fundraising goals, and identify areas of improvement.
• Administrative/Other – Oversee hiring paperwork process for students, assisting the Engagement Center assistant with management of the students, intern, & events, and provide monthly performance reports.

At the University of Tennessee, Knoxville, the Foundation provides engagement opportunities for alumni through networking and community events and works hand-in-hand with the campus on their priorities to improve undergraduate and graduate education for more than 30,500 students and support for faculty and staff with over 900 programs of study.

Knoxville sits at the base of the Great Smoky Mountains. With a variety of outdoor activities, parks and recreation, Knoxville can provide a top notch outdoors recreational experience to nature lovers. Arts, music, events, and annual festivals add to the breadth and depth of the list of things to do in our region. There are various opportunities to connect and find community for all identities and interests within the surrounding area and on campus.

Required Qualifications:  A bachelor’s degree with 3+ years of related experience that includes a combination of working in a call center environment, telemarketing, sales, and customer service is required or a master’s and 1 year of experience is acceptable. Previous supervisory experience is necessary. Supervising student workers, volunteers, and/or interns is preferred. Candidates must have some experience in automated calling software, training, and supervising employees. Knowledge of basic computer operation systems and programs such as Microsoft Office is necessary. Candidate must also have availability to work nights and weekends. Excellent interpersonal, communications (written & verbally), and organizational skills are required. Knowledge of RNL Engage and a major CRM platform preferred.

To build a diverse workforce The University of Tennessee Foundation, Inc. encourages applications from individuals with disabilities, minorities, veterans and women.  EEO/AA employer.  The ideal candidate is committed to creating and sustaining equitable practices at every level, engaging our staff in dialogue around identity and inclusion, and inclusive development that celebrates the contributions of all employees, alumni and donors.

In order to be considered for candidacy, please include a cover letter and resume in addition to completing the on-line profile.  Applicants should complete the on-line profile in entirety to demonstrate the minimal education and experience required for this position. Incomplete profile information as it relates to the requirements listed will eliminate candidacy for this opportunity.

The University of Tennessee Foundation, Inc. is an EEO/AA/Title VI/Title IX/Section 504/ADA/ADEA employer.  All qualified applicants will receive equal consideration for employment and will not be discriminated against on the basis of race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or protected veteran status.

The University of Tennessee Foundation, Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the University of Tennessee Foundation’s legal duty to furnish information.