Position Summary 

Reporting to the Senior Associate Director of Annual Giving Programs, the Telefund & Student-Based Programs Manager is responsible for the successful performance of the OSU Foundation’s Student Telephone Outreach Program (call center) and related student philanthropy programs.

Measures of Success

The success of this position will be measured by

• Growing the Telefund program in terms of total dollars raised and utilizing pipeline strategies to identify future major gift donors
• Successful administration of the CREATE Oregon State crowdfunding platform
• Increase current student engagement and giving

Key Partners

• The Foundation’s Gift Accounting and Information Technology teams
• OSU Colleges and Units; including Our Beaver Nation
• OSUAA’s Student Engagement staff member

Major Duties

• Develop and implement solicitation strategies for the Telephone Outreach Program that involve acquisition, renewal and upgrade techniques to meet annual goals.
• Create and implement strategies related to the pipeline philosophy; focusing on average gift, retention, upgrade rate and reactivation rates.
• Working closely with the Senior Associate Director for Annual Giving Programs, exercise full supervision over student supervisors and a team of 40-60 student callers; hire, train, and evaluate staff, provide assistance in performing difficult or complicated duties, establish work plans and accountabilities. Seek assistance and support from leadership to effectively manage employee behavioral and conduct issues.
• Direct administrative activities related to call center and program operations and assign staff specific duties as needed.
• Help monitor calls to ensure a high quality of interaction between the student callers and donors/prospects; develop strategies to increase quality of phone calls.
• Direct and coordinate activities related to CREATE Oregon State and the OSU crowdfunding platform.
• Develop and analyze reports to track the Telefund, student engagement and CREATE Oregon State progress.
• Prepare monthly payroll for employees.
• In partnership with the OSUAA, create and implement an annual student giving early engagement campaign that incorporates mass solicitation, student volunteers and the Foundation’s crowdfunding platform.
• Work with the OSUF creative team to develop all Telefund communication pieces; manage the pledge fulfillment process by working with gift processing and strategic communications with the pledge and pledge reminder processes.
• In partnership with gift accounting, assist with the processing of all Telefund and crowdfunding gifts according to Foundation policy.
• Ensure that gift accounting receives accurate and appropriate reports in a timely manner.
• Participate in Annual Giving strategy planning, provide input from the previous year results on segmentation and the solicitation calendar.
• Attend monthly development meetings, and, as directed by or agreed to by the Sr. Associate Director for Annual Giving, participate in job/career relevant webinars and other Foundation trainings.
• Work in partnership with the Sr. Associate Director for Annual Giving and the Foundation’s Real Estate and Facilities Operations Manager to ensure safety and security procedures for the call center are developed and enforced.
• Perform other duties as assigned.

Required Knowledge, Skills and Abilities

Comprehensive knowledge of:

• the development and solicitation process relating to Annual Giving
• telemarketing software and solicitation practices
• crowdfunding best practices

Proven skill in:

• managing employees
• effective communication
• project implementation and management

Demonstrated ability to:

• learn and apply effective supervisory methods and to adapt supervisory style as needed
• communicate effectively with student employees and staff with varying levels of work experience
• provide regular constructive feedback
• work with student employees and full-time staff
• work independently and yet collaboratively with multiple individuals involved in the development process
• use independent judgment to make well-reasoned and timely decisions that favorably effect performance and results
• communicate goals and current status of calling program to both students and full time staff
• demonstrate initiative in creating incentive programs to motivate students in reaching goals
• communicate effectively, both orally and in writing
• behave in a manner that ensures the confidentiality of the information and data available
• work constructively and productively while remaining focused
• multi-task while performing development and fundraising activities
• provide succinct data and reports to document development activities
• realize donor strategy and how a donor or potential donor would best benefit OSU, and to relinquish ownership of a donor situation for the betterment of the opportunity

Education and Experience Minimum Qualifications:

Bachelor’s degree and one year of work experience in a higher education automated telemarketing program. Prior experience as a Telefund supervisor preferred. Preference may be given to individuals with prior lead or supervisory work experience. Education and experience equivalencies will be considered.

Commitment to OSUF Core Values

As an organization, and as an employer, the OSUF strives to be one of the best places to work in this country. We know that the success of the OSUF depends, in large part, on the people who carry out our mission.  It’s what we do, and how we do it, that makes the difference.   The OSUF has developed a set of core values that reflect how we approach our work, and how we treat one another.  Being an employee of the OSUF requires a commitment to conduct oneself consistently with these values:

• Civility – the daily practice of respectful and thoughtful interaction with co-workers, donors, volunteers and all other visitors to the OSUF
• Teamwork – open and collaborative communication, direct dealings, commitment to and alignment with organizational decisions
• Continuous Improvement – welcoming new ideas, focus on sustainability, and commitment to excellence
• Productivity – hard work, goal orientation, achievement, success