Summary: 

As the Lead Manager at Michigan Telefund you will manage the daily functioning of the call center and the student staff.  You will help develop strategies to achieve unit fundraising goals of our 3 campuses, and the professional development of student leadership and fundraisers.  Much time will be dedicated to donor records management in our call center software, and providing data analysis and reports to Telefund and other university departments. You will report to the associate director and work to manage call center operations and develop solutions to dynamic challenges. 

This is an on-site position working on campus in Ann Arbor, MI.

This is a full-time, term limited position ending after two years from the hire date and is eligible for benefits. Before the end of the term, it could be considered for a term extension.

Responsibilities: 

• Manage nightly calling shifts, overseeing student caller and leadership staff of 10-15 team members.
• Oversee the effectiveness of call center activities and develop strategies / action plans for short- and long-term goals.
• Manage process of calling project setup and data preparation.
• Lead at least one student management team (coaching, recruiting and training).
• Prepare calling scripts and support materials while addressing challenges for student callers, and monitor Telefund and caller performance trends.

Required Qualifications: 

• Bachelor’s degree in marketing, communications, business administration, or related field.
• 1+ years of experience with non-profit annual giving or telemarketing programs.
• Knowledge of call/contact center environment, statistical analysis, project management and database management.
• A commitment to diversity, equity and inclusion in the workplace.

Salary: 

$45,000 – $48,000

U-M EEO/AA Statement: 

The University of Michigan is an equal opportunity/affirmative action employer.