Job Summary

The Office of Institutional Engagement at Rhode Island School of Design (RISD) comprises individual, corporate, foundation and government fundraising; donor relations and stewardship; alumni, parents relations, and partners with these diverse constituents to advance RISD’s mission. We seek an experienced Database Administrator and Applications Specialist who will be responsible for the implementation and support of Institutional Engagement’s (IE’s) Raisers Edge CRM and related platforms. This role provides applications support including coding, testing, documenting, troubleshooting, refinement and installation of programs/systems in order to satisfy user requirements. As well, the Database Administrator and Applications Specialist leads major application implementations and participates as a member of cross-functional teams. The ideal candidate will follow change management procedures in compliance with audit guidelines.

Essential Functions

• Apply proven Project Management concepts and techniques to lead Institutional Engagement’s functional teams in the implementation of various applications and provide technical and analytical guidance/leadership to educate and develop team members accordingly.
• Plan and coordinate efforts among IE and campus platforms to deliver successful, quality solutions to data management for RISD’s alumni database of record.
• Serve as primary contact between IE and Information Technology Services (ITS).
• Provide guidance to and serve as a point of escalation for end users.
• Provide input to the Executive Director on interviews, hires and performance situations.
• Complete research projects to determine feasibility and/or applicability of new technology to IE projects.  Evaluate new software applications as assigned.
• Provide administrative software system support to complex programs/systems including coding, testing, documenting, troubleshooting, and refinement & installation in order to satisfy user and legal/regulatory and audit requirements.
• Analyze and troubleshoot application environment problems to determine proper resolution.  Resolve complex technical problems involving multiple application environments and software platforms including, but not limited to, Drupal websites, Slate, People Grove, Altru, WorkDay, 12Twenty
• Provide application administration to support all system related tools used by enterprise systems.
• Develop work statements and modification/enhancement specifications for review and approval by the Executive Director and end user.  Translate work statements and specifications into programming code using appropriate software development tools.
• Responsible for the Change Management procedures to verify program changes are maintained in accordance audit requirements and to comply with the separation of duties.
• Recommend, develop and maintain programming standards/policies/procedures to ensure the integrity and cohesiveness of custom programming.

Knowledge/Skills/Experience

• BS degree in Computer Science or a related field or equivalent combination of education and experience.  Five to seven years application programming experience plus demonstrated ability to lead small scale CRM systems and service projects and to work directly with vendors. Previous experience delivering presentations to user departments and/or management as required.
• Must have experience supporting CRM systems preferably in higher education.  Experience and familiarity with Raisers Edge software applications as well as SQL, Java/J2EE, Zapier, Integromat, IFTTT, Microsoft Flow, Workato and/or other integration platforms a plus. Experience with Slate, People Grove, Wilson-Bennett, 12Twenty is preferred.
• Must possess excellent interpersonal and communications skills.  Demonstrated ability to interact effectively with wide variety of users operating at all technical skill levels. Ability to interpret user needs to appropriate technology solutions.  Must be able to work independently and as part of ad-hoc project-based groups.

Documents Needed to Apply:

Resume

Cover Letter

Incomplete applications will not be considered. Please upload all required documents.

Incomplete applications will not be considered. Please upload all required documents.

The successful candidate will be required to meet our pre-employment background screening requirements.

RISD recognizes diversity and inclusivity as fundamental to its learning community and integral to an art and design education. We welcome candidates whose experience has prepared them to contribute to our commitment to diversity and excellence. RISD is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetics, or any other protected characteristic as established by law.