The UAlbany Fund Engagement Center Manager, reporting to the associate director for Annual Giving, is responsible for administering several effective and dynamic programs as a strategic part of the University’s Annual Giving program, in its ongoing effort to build a strong culture of philanthropy while securing gifts from alumni and parents.

The Engagement Center Manager will oversee engagement center calling operations, including the recruitment, hiring, and training of student caller representatives and supervisors; caller motivation and retention, assessment of caller performance, and the ongoing professional development program while providing constructive evaluation for improvement and growth in order to ensure maximum productivity.  Additionally, the manager will be responsible for data analysis, project reporting, implementation of best practices, preparing scripts, and coordinating with advancement partners on timely data entry of pledges, gifts, and biographical data.

The Engagement Center Manager will maintain primary responsibility for student philanthropy initiatives including acting as the faculty advisor to the UAlbany Student Philanthropy Council (SPC) and planning and implementing the annual class gift program, engagement programs designed to educate current students about the importance of alumni and parent support to the university in furtherance of ongoing efforts to establish a culture of philanthropy at the University at Albany. As part of the Annual Giving team, the manager will assist with young alumni annual giving programs including email, direct mail, and social media campaigns.

Minimum Qualifications:

• A Bachelor’s degree from a college or university accredited by a U.S. Department of Education or internationally recognized accrediting organization is required
• Minimum 2 years of call center experience
• Experience with telemarketing and payment processing software is required
• Excellent written and verbal communication skills
• Available to work evenings and weekends as needed
• Applicants must address in their applications their abilities to work with a culturally diverse population

Preferred Qualifications:

• Proficiency with VanillaSoft or Wilson Bennett and PayPal is highly desirable
• Experience managing student employees in a call center setting
• Minimum 2 years of fundraising call center experience at a college or university

About University at Albany:

Established in 1844 and designated a University Center of the State University of New York in 1962, the University at Albany’s broad mission of excellence in undergraduate and graduate education, research and public service engages a diverse student body of more than 17,900 students in nine schools and colleges across three campuses.

Located in Albany, New York, New York State’s capital, the University is convenient to Boston, New York City and the Adirondacks.

Additional Information:

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, or Clery Act, mandates that all Title IV institutions, without exception, prepare, publish and distribute an Annual Security Report. This report consists of two basic parts: disclosure of the University’s crime statistics for the past three years; and disclosures regarding the University’s current campus security policies.

Pursuant to NYS Labor Law 194-A, no State entity, as defined by the Law, is permitted to rely on, orally or in writing seek, request, or require in any form, that an applicant for employment provide his or her current wage, or salary history as a condition to be interviewed, or as a condition of continuing to be considered for an offer of employment until such time as the applicant is extended a conditional offer of employment with compensation, and for the purpose of verifying information, may such requests be made.  If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at [email protected].

The University at Albany is an EO/AA/IRCA/ADA employer.