Annual Giving Campus Program Manager – Colorado Springs
The University of ColoradoColorado Springs, CO
The central Office of Advancement (Central Advancement) at the University of Colorado System (CU) works closely to support the educational, professional training, public service, research, and healthcare missions of the four CU campuses (Anschutz Medical Campus, Boulder, Colorado Springs, and Denver). Central Advancement works with each campus Advancement office, as well as colleagues employed by the University of Colorado Foundation, to build industry-specific expertise, provide exceptional service, and identify multi-campus resource efficiencies.
Within Central Advancement, Central Annual Giving focuses on building expertise specific to the annual giving industry to provide exceptional service to the campuses and identify multi-campus resource efficiencies. The team champions data-driven decision making, providing each campus with the tools and information needed to understand and address their unique Annual Giving challenges and priorities. The team includes three Campus Program Managers who are embedded within specific campus-based Advancement teams: one at the University of Colorado Colorado Springs, one at the University of Colorado Boulder, and one splitting their time between the University of Colorado Anschutz Medical Campus and the University of Colorado Denver.
The Campus Program Manager for Colorado Springs will be located at the University of Colorado Colorado Spring campus. Their objective will be to secure new, recurring and upgraded gifts under the $25,000 level by closely partnering across central and campus Advancement teams to support identified key performance indicators and by utilizing data to help drive outcomes. As part of a 7-person Central Annual Giving team, the Campus Program Manager supports the design and implementation of strategies by leveraging traditional and innovative outreach channels, such as direct mail, call center, crowdfunding and digital/online.
This position reports to the Director of Annual Giving and is exempt from the State of Colorado Classified Staff system.
Where You Will Work:
This position is located at our Colorado Springs Campus and has the ability to work a hybrid schedule (part work from home, part in office).
Diversity and Equity:
The University of Colorado System Administration Office is committed to recruiting and supporting a diverse workforce. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities, persons within the LGBTQ+ community and all veterans.
Duties & Responsibilities:
Duties and responsibilities of the position include, but are not limited to:
Cross-Campus Collaboration and Customer Service
- Provides tools that enable partners across CU to share and coordinate Annual Giving activities, such as plans, calendars, project briefings, trainings, meetings, etc.
- Supports the implementation of the agreed-upon baseline of Annual Giving activities that are shared across CU [described within a system-wide Memorandum of Understanding (MOU)]
- Coordinates outreach with other annual giving programs, such as direct mail and digital appeals
- Supports the pursuit of each campus’ Annual Giving key performance indicators through the creation and implementation of campus specific annual operating plans
- Establishes close partnerships and collaborative processes with CU’s four campuses to maximize the use and efficiency of existing phone and crowdfunding tools, actively responding to requests and concerns
- Supports the development and distribution of regular reports and presentations to enable the annual giving team and system-wide Advancement leadership to review, monitor, and assess the effectiveness of the phone and crowdfunding programs
- Helps support Colorado Springs annual giving projects and outreach to move effectively and efficiently from concept and strategy through execution and analysis
- Monitors industry trends associated with Annual Giving, in order to establish best practices and maintain industry standards
- Collaborates with central data, digital engagement, reporting, and gifts management teams to ensure that all relevant processes are being followed
- Manages the campus-specific components of select university-wide direct mail and digital appeals
- Identifies campus messages, stories, and themes to assist in the creation of impactful outreach efforts in alignment with campus vision and goals
- Provides information, guidance, and trainings on trends and benchmarks within the annual giving industry and works to support annual giving best practices across the Colorado Springs campus
- Serves as a hub for coordination between Colorado Springs and central annual giving partners, including developing collaborative strategies, implementing processes, and coordinating communications efforts, such as calendars, listservs, trainings, and meetings
- Takes an active role in supporting campus-based initiatives, collaborating with Colorado Springs annual giving staff on projects such as Giving Tuesday and segment specific appeals.
Annual Giving Programs
- Supports the phone program, managed by Ruffalo Noel Levitz, by collaborating with key contributors to maintain up-to-date scripting and priority fund documentation, as well as monitoring reports and conducting appropriate follow-up as needed
- Coordinates the yearly launch event for calling staff and priority fund representatives, and organizes visits to the call center by key campus contributors
Senior Class Gift
- Manage the established Senior Class Gift program, developing strategic collateral, and communication timelines, collaborating with campus partners and student volunteers, and managing in-person donations as needed, with a long-term goal of growing this program over time
Young Alumni and Class Gift Retention Initiative
- Develops a brand-new Senior Class Gift and Young Alumni retention strategy utilizing a multi-channel, data-driven approach, to engage and renew recent graduates in collaboration with Colorado Springs staff
- Serves as the lead project manager for all Colorado Springs Crowdfunding projects from identification through execution and analysis, including:
- Creates and maintains thorough project and process documentation, as well as a comprehensive calendar of campus efforts
- Actively recruits projects from campus partners, acting as an advocate for crowdfunding and its value as an effective fundraising channel
- Develops and presents appropriate trainings for campus partners in order to ensure best practices are followed, maximizing the likelihood of each project’s success
Data and Reporting
- Assists central and Colorado Springs annual giving teams with data-driven decisions and analysis
- Collaborates on the development of Colorado Springs annual giving key performance indicators
- Collaborates closely with business intelligence, analytics, and research efforts to identify segments that will best achieve campus objectives while operating within resource constraints
- Requests and manipulates data to provide lists, segments, analysis, and reports to support identified campus objectives
- Supports data analysis, partnering with internal data analytics teams and utilizing Blackbaud’s donorCentrics product
- Pursues data-specific annual giving efforts that benefit CU, such as integrating new technologies, improving data quality, establishing appeal code policies and procedures, enhancing recurring gift functionality, etc.
- Ensures the on-time and accurate delivery of data files to internal and external partners
- Audits annual gift data to ensure accuracy, standardization, and accessibility, including identifying and isolating data anomalies, alerting appropriate staff, and following up to ensure effective resolution
What We Offer:
Salary: The anticipated hiring salary has been established at $56,600.
The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.
The above salary range (or hiring range) represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.
Benefits: The University of Colorado offers an excellent benefits package including:
- Medical: Multiple plan options
- Dental: Multiple plan options
- Additional Insurance: Disability, Life, Vision and Wellness
- Retirement 401(a) Plan: Employer contributes 10% of your gross pay
- Paid Time Off: Accruals over the year
- Vacation Days: 22
- Sick Days: 15
- Holiday Days: 10
- Tuition Benefit: System employees have the benefit on all campuses
- ECO Pass: RTD Bus and light rail service
- Additional Perks & Programs: Click here to access a few more Perks and Programs
Click here to access our Total Compensation Calculator to see what your total rewards could be at CU. This position is a University Staff position.
Additional taxable fringe benefits may be available.
Please ensure your resume includes any and all relevant experience to be accurately assessed against these qualifications. You must meet all minimum requirements listed at the time of application to be considered for this role.
- Bachelor’s degree from an accredited institution of higher education or equivalent experience (education requirement may be substituted by professional experience on a year for year basis)
- Three (3) years’ experience in fundraising, stewardship, events, or unit support in a higher education, nonprofit, or medical setting
- Ability to work occasional nights and weekends
- Five (5) years’ experience fundraising in a higher education, nonprofit, or medical setting
- Two (2) years’ experience utilizing annual giving data to create strategies, goals, and outcomes
- Experience leading a program or project from concept and strategy to execution and analysis
- Experience securing buy-in and support from stakeholders
- Experience in crowdfunding development efforts, including the use of crowdfunding software (CommunityFunded preferred)
- Experience with complex donor databases, such as Advance, SalesForce or Blackbaud
- Advanced degree from an accredited institution of higher education
- Experience with Photoshop or InDesign
Knowledge, Skills, and Abilities:
- To be successful in this position, employees will need to know the following:
- Knowledge of Annual Giving and fundraising efforts within complex organizations, preferably within a higher education or medical setting
- Knowledge of and ability to understand data, data trends, and data analysis to create strategies and make decisions
- Ability to work independently and under pressure, to manage concurrent tasks and responsibilities, and to deal with changing priorities, while maintaining personal effectiveness
- Ability to participate effectively within a multi-faceted, geographically-disperse team
- Ability to establish and maintain good working relationships with co-workers, supervisors, other University Personnel, and the public
- Ability to complete thorough and accurate research
- Ability to appropriately apply relevant information to assigned projects
- Skilled in the use of Microsoft Office programs (i.e., Word, Excel, PowerPoint, Outlook, etc.)
- Excellent communication and interpersonal skills
- Exceptional organizational skills
To apply for this job please visit cu.taleo.net.
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